Terms, conditions, privacy and cookie policy
Terms and Conditions
1. General
These Terms and Conditions apply to all reservations made with Hotel La Chaumière, located in Asse, Belgium, and to the use of the website www.lachaumiere-asse.be. By making a reservation with us, you agree to these terms and conditions.
2. Reservations
2.1. Reservations can be made via our website, by phone, or by email.
2.2. All reservations are subject to availability and are not confirmed until you receive a confirmation email from us.
2.3. The prices listed on the website include VAT but exclude any additional extras such as breakfast.
3. Payment
3.1. Payment for the reservation must be made as specified during the booking process.
3.2. We accept payments by credit card, bank transfer, and other payment methods as listed on the website.
4. Cancellation and Changes
4.1. All bookings made with Hotel La Chaumière are non-refundable.
4.2. In the event of a cancellation or change to your reservation, no refunds will be issued, regardless of the timing of the cancellation or the reason for the change.
5. Liability
5.1. Hotel La Chaumière is not liable for loss, damage, or theft of personal belongings of guests.
5.2. We are not responsible for any indirect damages, including but not limited to loss of income, profit, or goodwill.
6. Force Majeure
6.1. Hotel La Chaumière is not responsible for any delay or failure to meet its obligations due to circumstances beyond our reasonable control.
7. Governing Law
7.1. These Terms and Conditions are governed by Belgian law.
7.2. Any disputes arising from these terms will be submitted to the competent court in Brussels, Belgium.
Privacy Policy
1. General
At Hotel La Chaumière, we value the privacy of our customers. This privacy policy describes how we collect, use, store, and protect personal data.
2. Data We Collect
2.1. We collect personal data that you provide to us when making a reservation, such as your name, contact details, payment information, and special requests.
2.2. We may automatically collect information about your visit to our website, including your IP address, browser type, and pages visited, using cookies and similar technologies.
3. Use of Data
3.1. We use your personal data to process your reservation, provide excellent customer service, and inform you about relevant offers and services.
3.2. We may use your data for analytical purposes to improve our services and website.
4. Sharing of Data
4.1. We do not share your personal data with third parties, except where necessary for the performance of our services, such as processing payments, or where we are legally required to do so.
5. Data Security
5.1. We take appropriate technical and organizational measures to secure your personal data against loss, theft, or unauthorized access.
6. User Rights
6.1. You have the right to access, correct, delete, or restrict the processing of your personal data. You can exercise these rights by contacting us at info@lachaumiere-asse.be.
7. Changes to this Privacy Policy
7.1. We reserve the right to change this privacy policy at any time. Changes will be published on our website.
Cookie Policy
1. What are cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us improve your visit by remembering information you have previously entered, such as your language preferences and login information.
2. What cookies do we use?
2.1. Essential cookies: These cookies are necessary for our website to function and to provide you with access to secure areas.
2.2. Analytical cookies: These cookies help us understand how visitors use our website, allowing us to improve its functionality and performance.
2.3. Functional cookies: These cookies remember choices you make to provide a more personalized experience.
2.4. Advertising cookies: These cookies are used to display targeted advertisements that are relevant to your interests.
3. Managing cookies
3.1. Upon your first visit to our website, you will be asked to consent to the use of cookies. You can change your preferences at any time through your browser settings.
3.2. Please note that disabling certain cookies may affect the functionality of our website.
4. Third-party cookies
4.1. We may use third-party cookies, such as Google Analytics, to help us analyze and improve the use of our website.
5. Contact
For questions about our cookie policy, please contact us at info@lachaumiere-asse.be.